PrivacyPolicy

LABZ Infrastructure Portal FZCO ("The Labz," "we," or "us") and its subsidiaries — Card Labz, NeoLabz, and PayLabz — respect your privacy and are committed to protecting your personal information.

This policy explains how we collect, use, store, and protect data across all LABZ entities.

We collect only the data necessary to provide services, meet legal requirements, and maintain platform integrity. Depending on the service or industry, we may collect:

• Identity and Contact Data (e.g., name, ID, email, phone number)
• Financial and Transaction Data (e.g., wallet or account details)
• Compliance Data (e.g., KYC/AML verification)
• Technical Data (e.g., IP address, device information)

Not all data types apply to every client; the scope depends on each subsidiary's activity and regulation.

We process personal data to:

• Deliver our services and maintain accounts
• Comply with AML/KYC and other legal requirements
• Manage communications and security
• Conduct audits, reporting, and risk management
• Send marketing updates (where consented)

Data processing is based on one or more lawful grounds:

• Contractual necessity
• Legal or regulatory obligation
• Legitimate business interest
• Consent from the individual

We may share data with trusted service providers, partners, or regulators. All transfers comply with UAE PDPL, GDPR, and relevant data protection laws. Data is never sold or misused.

We protect all data using strong security controls including ISO 27001 and ISO 27017 standards. Information is retained only as long as necessary for legal or operational purposes, then securely deleted or anonymized.

You have the right to:

• Access or correct your data
• Request deletion
• Withdraw consent
• Object to processing

Contact sales@the-labz.com for requests.

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Data Protection Officer